pakarjp Privacy Policy

This page describes what we collect when you use pakarjp and how we keep that data protected. Our approach to privacy is straightforward: we collect only what we need to operate your account, process your transactions, and comply with applicable law. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to your account and our services.

Our privacy practice applies to all users of pakarjp regardless of how they access our platform — via web browser or mobile app. It covers data collected during registration, account verification, deposits and withdrawals, game sessions, and support interactions. We process this data in accordance with applicable data protection laws in the jurisdictions where we operate.

Our policy is written in plain English. Each clause starts with what we do, not what the system does. If you have questions about any part of our privacy practice, contact our support team via live chat or visit our FAQ page for common answers.

What We Collect on pakarjp

We collect your email address, password, full legal name, date of birth, and contact number when you register. We collect your identity document and proof of address during our Know Your Customer (KYC) verification process. We collect your payment method details — including your account number or wallet identifier for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet — when you make a deposit or request a withdrawal.

We collect your IP address, device type, browser version, and session data each time you log in to pakarjp. We collect your game activity, including wager amounts, game titles played, and session duration. We collect this data to operate your account, prevent fraud, and comply with anti-money laundering (AML) regulations.

We collect support interaction records, including your messages to our live chat team. We use these records to investigate complaints and improve our service quality. We do not record voice calls, as we do not offer telephone support.

How We Use Your Data on pakarjp

We use your registration data to create and maintain your account. We use your KYC documents to verify your identity and confirm that you are accessing our services from a supported jurisdiction. We use your payment details exclusively to process deposits and withdrawals. We do not store your full card or bank account number on our servers; payment processing is handled by certified third-party processors who operate under their own data protection policies.

We use your session and device data to detect unauthorized login attempts and protect your account from fraud. If we detect a login from an unfamiliar device or location — for example, a new device accessing your account from a different city than usual — we may send a verification code to your registered email address before granting access.

We use your game activity data to calculate your loyalty tier, weekly cashback eligibility, and rollover progress. We also use aggregate, anonymized activity data to improve our game portfolio and platform performance. We do not use individual game activity data for purposes outside your account management.

Third-Party Processors and Data Transfers

Our servers may sit outside your jurisdiction. We use third-party service providers to operate pakarjp — including payment processors for mobile banking, local payment, online payment, and e-wallet transactions, cloud infrastructure providers, and identity verification services. Each provider processes your data only as instructed by us and is bound by a data processing agreement that restricts how they use your information.

We do not share your personal data with advertisers, data brokers, or marketing networks. We may share data with law enforcement or regulatory authorities if required by applicable law. We will notify you of such disclosure where legally permitted to do so.

Payment Processors

We share only the transaction details required to complete your deposit or withdrawal with payment processors such as mobile banking, local payment, online payment, and e-wallet.

KYC Providers

We share your identity documents with certified KYC verification providers who verify authenticity against official records.

Cloud Infrastructure

Our servers are hosted by cloud providers who process infrastructure data only; they do not have access to your account content.

Legal Disclosure

We may disclose your data to regulators or law enforcement agencies when required by applicable law in your jurisdiction.

Cookies and Tracking on pakarjp

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyze how you navigate pakarjp. We use two categories of cookies: essential cookies, which are required to operate your session and cannot be disabled; and analytics cookies, which we use to understand aggregate platform usage patterns.

We do not use advertising cookies or cross-site tracking cookies. Our analytics cookies collect anonymized data only — they do not identify you personally. You can manage cookie preferences in your browser settings. If you disable essential cookies, some features of pakarjp may not function correctly.

We use session cookies to maintain your login state. These cookies expire when you close your browser. We use persistent cookies to remember your language and display preferences across sessions. These cookies expire after 90 days.

Your Rights on pakarjp

We respect your right to access, correct, and delete your personal data. You may request a copy of the personal data we hold about you at any time by contacting our support team via live chat. We will respond to your request within 30 days. We provide your data in a structured, machine-readable format on request.

You may request correction of inaccurate personal data at any time. If your name, email address, or contact number changes, update your account settings directly or contact our support team. We verify identity before making changes to sensitive account fields.

You may request deletion of your personal data, subject to our legal retention obligations. We are required to retain certain records — including transaction history, KYC documents, and AML data — for a period specified by applicable law. Outside of legally required retention, we delete your data within 90 days of your deletion request.

We operate pakarjp as a jurisdiction-restricted service. Our services are available only where local law permits. We verify your location during registration and enforce regional restrictions throughout your account lifecycle. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data protection practices as all other account holders. We do not apply different data standards based on your city or region.